cleansers

Allergies and Sensitivities

1.Our products may contain nut allergies. Some of our ingredients are processed in a facility that uses sweet almond oil, essential oils and botanical ingredients.

2.we recommend customers to thoroughly review the ingredients list provided on our website to identify any potential allergens and irritants that may cause adverse reaction.

3.If you experience an allergic reaction or skin sensitivity, we advise customers to discontinue use immediately and consult a medical professional.

DUE TO THE INDIVIDUAL NATURE OF ALLERGENS AND SENSITIVITIES, WE CANNOT ACCEPT RETURNS OR PROVIDE REFUNDS FOR SUCH CASES.

FAQ

Why is my order taking so long? *Please take note that couriers do not deliver over weekends so should your parcel not arrive on a Friday, the next scheduled delivery will be on Monday. *Another reason will depend on the distance, especially outlying areas.

Are your products handmade? *Yes! All of our products are handmade in small batches before each re-stock to ensure fresh, long-lasting products.

How can I find out more about a product? *All information can be found on the individual product page. This includes how to use,the full ingredients list, as well as the benefits of using the product.

Where are the products made? *All the products are made in Johannesburg, South Africa with ingredients from all over the local supplies.

Are your products vegan? *Of course! Our ingredients are 100% vegan

My body butter and Lip balm melted in transit, can I still use it? *Yes you can, the consistency will change but the ingredients are still effective to use.

Can I change or cancel my order? *Yes, please email bacosmetics31@gmail.com within 24hours of placing your order to amend it. However, if your product has already been processed, you will not be able to change or cancel your order.

How long can I use my products after opening? *Our products can last up to 12 months after opening. As long as they're kept in the recommended storage condition

How can I contact customer support?

You can reach our customer support team by emailing bacosmetics31@gmail.com or using the WhatsApp on our website. Our dedicated team is available to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

Return Policy

If you have received the wrong item(s), please email/WhatsApp us with the picture proof. We accept returns within 7 days of the original delivery date. Due to the sensitive nature of our skincare formulations, we cannot accept returns for products that have been opened, sampled, or used.We reserve the right to refuse a return if the product shows any signs of use or damage that was not present upon delivery.

Delivery Policy

Express Affordable delivery rates start from R100.The fee depends on the size of the parcel and the distance between two delivery addresses. All orders are delivered within Door-to-Door courier service. Fast delivery within 24hrs in Gauteng and an average of 3-7 days nationwide. Make sure that there is someone to receive your parcel at your address. If your tracking information states that your package has been delivered and you haven't received your package or if your package is still in transit, you MUST take that up with the courier service. If you have received the wrong item(s), please email/WhatsApp us with the picture proof. If your package is shipped back due insufficient address, you have to pay for reshipment or you be issued a refund (not including shipping fee).

*BA NATURAL COSMETICS is NOT RESPONSIBLE FOR ANY LOST, STOLE ,DELAYED OR DAMAGED ITEMS.*

Refund & Cancellation Policy

please (contact) email bacosmetics31@gmail.com within 24hours of placing your order to amend it. However, if your product has already been processed, you will not be able to change or cancel your order. If you have received the wrong item(s), please email/WhatsApp us with the picture proof.

1. Introduction

Welcome to BA Natural Cosmetics (banaturalcosmetics.com). These Terms and Conditions govern your use of our website and the purchase of our natural cosmetic products. By accessing this site and placing an order, you agree to be bound by these terms.

2. Ordering and Contract Conclusion

Eligibility: To place an order, you must be at least 18 years old or have parental consent.
Order Process: Your order represents an offer to purchase. A legally binding contract is only formed when we send you an Order Confirmation email.
Availability: All products are subject to availability. If an item is out of stock after you have placed an order, we will notify you and provide a full refund or a suitable alternative.

3. Pricing, Payments, and Currency

Pricing: All prices are listed in South African Rand (ZAR) and include 15% VAT where applicable. Prices exclude delivery charges, which are calculated at checkout.
Currency & Transaction: The merchant outlet country is South Africa, and all transactions are processed in ZAR.
Payment Options: We accept the following secure payment methods:
- Credit/Debit Cards (Visa, Mastercard) via secure gateways.
- Instant EFT.
Payment Security: We use industry-standard encryption to ensure your financial data is safe. We do not store your full credit card details on our servers.

4. Product Descriptions and Images

Accuracy: We strive for 100% accuracy in product descriptions. However, as our products are natural, slight variations in color or texture may occur between batches.
Images: Images are for illustrative purposes. The actual packaging or product color may vary slightly due to digital screen settings or manufacturing updates.

5. Discounts and Promotions

Promo Codes: Discount codes must be entered at checkout and cannot be applied retrospectively.
Bundles: Products purchased as part of a promotional bundle cannot be returned individually for a refund.
Validity: Promotions are valid for the specified period only or while stocks last.

6. Privacy and Customer Information

Information Collection: We collect personal information (name, email, shipping address, and contact number) necessary to process your order and provide customer support.
Privacy Policy: We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA). Your data will never be sold to third parties.
Marketing: You will only receive marketing emails if you have opted-in. You may unsubscribe at any time.

7. Responsibility and Domicile

Responsibility: BA Natural Cosmetics takes responsibility for all aspects relating to the transaction, including sale of goods, customer service, and dispute resolution.
Country of Domicile: This website is governed by the laws of South Africa. BA Natural Cosmetics chooses as its domicilium citandi et executandi for all purposes under this agreement its registered business address in South Africa.

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2. Ordering and Contract Conclusion

5. Discounts and Promotions

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